FINALLY! Something Seth Godin writes that I agree with!
One person will email to ask me for a favor or a connection, and I’ll point out that just yesterday, I got three emails, all spam, from three different people at the organization either selling me something irrelevant or sending me a press release I didn’t ask for. And the unsubscribe button doesn’t work. And I’ve unsubscribed ten times before. When I pointed this out, he said, “Oh, that’s those guys. I’m not related to them, all I do is work here. If you don’t like getting that stuff, you should take it up with them.”
The reason your brand is falling apart is because so many of your colleagues are saying the same thing, denying the same responsibility. Consumers don’t believe (or care) that there are warrens and fiefdoms and monarchies within your company. All they know is that you leverage that brand name every day, as you have for decades, but now, instead of using that brand to polish your reputation as an individual, you’re being forced to accept responsibility for the actions of others.
Amen, and it holds true for families, businesses, campaigns, or any other social construct.